Or see our separate help document for the Self-Check-In Kiosk here.
Connection Card Pro’s Check-In Kiosk makes it easy to check in children and youth, and even adults! The Service Counter Kiosk is manned by a volunteer or staff member to check them in personally, allowing you to also add new visitors during Check-In! Name tags and pick up tags can be printed automatically from either Kiosk, along with updating contact information or adding a family member! The Kiosk Screen is the only screen people will see, keeping all of your organization’s personal and confidential information safe and inaccessible.
Prerequisites for 1st time Check-In of a Meeting/Event:
Make sure you have completed setting all your Kiosk Settings first for a more efficient check-in process! See our help doc on the Organization Wide and Department Kiosk Settings here!
Other Prerequisites that will streamline setting up your 1st Check-in Profile:
Set Meeting time if not set up yet in Manage > Meeting Times > Add New
Create Name Tag template if using name tags and pick up tags in Kiosk > Settings > Name Tag Templates
Set Credits if used in your organization in Groups > Departments > Gear button > Department Settings >Credits/Points settings
If this is for a Team event, set up your team first in Events > New Event
Tip: Set up a generic Admin and password for volunteers to use when signing into the kiosks for check-in, if you have a general email such as info@churchname or contact@churchname email. When setting up this generic Admin, you can select Kiosk Only for the User type. This generic admin email and password can be used at all check-in kiosks among your campus, or at multiple campus’s.
Check-In Using the Service Counter Kiosk
From the menu: Kiosk > Start Kiosk
Select the Department the people you are checking in have been assigned to and click “Check-In”.
Choose your Event and Date.
Choose your Check-In Profile previously set OR create a new profile if checking in people for the first time for this meeting/service by selecting “Create New Check-In Profile” and “Save these Settings”. Make sure to give this profile setting a name below!
If this is your first check-in for this meeting continue filling/selecting all necessary options here.
If Printing Name tags and/or Pick-Up slips, make sure to select what tag to print, and select a Name Tag template, and select your Printer.
Select “Start Service Counter” to start checking in.
To check someone in, enter their name and click on “Check-In/Out”. You can Check-In by Name, by Card or Phone Number.
As a person is checked in, they will be listed on the right under Currently Checked In and their info box will appear to the left. You can click on their name to pull up their information box to Update information, grant credits, print extra tag, add to a group, check-out, or Send a Parent Alert.
Look-Up Person/Add to Dept.: If they do not show up in the Department you are checking-in, you can look them up from this field, then click the magnifying icon. Their name and contact details will pop up below. Click the “Add to Group” button to the left and then confirm in the next pop-up box to add this person to the current department by clicking “Add”. Then go back up to the Check-in by Name line and type/select their name and check-in.
To add a new person or family, simply click on the “New Person” or “New Family” button. (See Adding a New Family or Person additional help information below).
The department you are currently checking in will be shown at the top. Use the menu bar at the top if you need to change departments. Make sure all of your students or whoever you are checking in have been added to that Department as names are pulled up from the department records.
You can toggle your screen to full screen by clicking on F11 so your tab bar doesn’t show, but you will still have the Top Toolbar available.
To Exit out of the Service Counter Kiosk mode go up to the toolbar at the top and click on Tools > Back to Admin Area and enter your Admin Password at the prompt to confirm your identity as an admin.
When individuals are signed in through the check-in, they are also marked present for the selected attendance event, and it is recorded in their personal profile page!
To Change Settings in the Service Counter Kiosk
Click on the “Change Settings” button whenever you need to check in using different settings, such as changing from one service to another.
Adding a New Family or New Person during Check-In from the Service Counter
NOTE: If you have not set up and selected the information you want to collect when new people register through the kiosk yet, go to Groups > Departments > Gear button > Kiosk Settings for this department and select here what information you want to collect and what information is required. See our help doc on Kiosk Settings Individualized Department Kiosk Settings here for more help.
In Service Counter Kiosk Click on “New Family” or “New Person” to enter first time family or visitor.
Enter Family Position first for the person you are entering.
Enter First and last name, and all other information you selected in your Department Kiosk setting to obtain.
Grade: If you want to do yearly promotions by grade, make sure to select their current grade.
Add to Current Department: The current department screen you are in will be the department that comes up here. For example, if in the Children’s Department for Kids check-in, when adding a child make sure this is checked to add them to the child department for automatic attendance recording. When adding a Parent or guardian to the child, make sure to UNCHECK this box so they are not added to the child department.
Check-in this person to current meeting time: Make sure this is checked for the child if your department screen for checking in is the Children’s department, and make sure to UNCHECK this for Parents/Guardians, otherwise you will be checking them into the Children’s Department!
Next, select from the drop-down menu who you will be adding next from this family.
If you use Cards for check-in, click on the line and then swipe a new or temporary card for this student/child, otherwise skip this step.
If adding another family member click on Save & Continue OR If you have all the family entered, click on Save & Complete Family to go back to the Check-In screen.
Continue until all family members have been entered, remember to select their Family Position at the top of each person you are adding and checking or unchecking to add to this department and check-in to this current department meeting time.
To Switch between the Service Counter and Self Check-In Screen
You can easily switch to the Self-Check-In screen at any time if needed by clicking on “Switch to Kiosk”.
To switch back to the Service Counter, enter your Organizations Menu Access Code in the phone number line for the top toolbar to appear, then click on “Check-In/Check-Out” and Click on “Service Counter”.
Additional Features in the Service Counter Kiosk:
Look Up People: The Service Counter can also be used to Look up a person in the “Look-Up Person” field, or by their phone number.
Change Departments for Check-In: From the top toolbar click on Select Department and select a different Department from the dropdown menu.
Cards: From the top toolbar click on Cards – here you can activate, deactivate, replace, or upgrade a card when using barcoded cards to check in.
Today's Check-in List: By clicking on Check-In/Check-Out from the top toolbar you can click to see “Today’s Check-in List”.
You can use a regular monitor or a touch screen monitor. If you wish to have parents and student’s check-in using a touch screen monitor, your monitor must be a touch screen monitor.
If you still have questions or require additional help, please contact our support team by clicking on the Help button > Contact Support.
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