Connection Card Pro Help & Documentation

Removing One Participant from a Registration

Sometimes a registration includes multiple participants, but only one person needs to be removed. For example, a parent may register two children for camp, but one child can no longer attend.

In this situation, you should remove the individual participant instead of cancelling the entire registration.

Go to:

Events > View Events

1. Find the event and click on Registrations.
2. Click on the menu to the right and select "Edit Registration", or if already viewing the registration, use the Admin Tools at top and select Edit. 

Use the registration editing tools which appear next to each participant to to remove the participant who is no longer attending.

Refund options

When removing a participant, depending on the registration & refund policy, you may see refund options such as:

• Issue Refund for Difference
• Issue Refund based on Refund Policy
• Issue Full Refund
• Issue Partial Refund Amount
• Do Not Issue Refund

Issue Refund for Difference

This option attempts to calculate the refund based on the difference after removing that participant.

Before continuing, carefully review the refund amount. If the amount is incorrect, then select Issue Partial Refund.

Issue Refund based on Refund Policy

This option uses the refund policy selected for the event.
For example, if the event’s refund policy says payments are non-refundable, this option may show a refund amount of $0.00.
Always review the refund amount before cancelling the registration.

Issue Full Refund

Issue Partial Refund Amount

Use this option if you need to enter a custom refund amount.

This is helpful when the automatic difference does not match the refund your church wants to issue.

When issuing a partial refund, add an internal note explaining why that amount was chosen.

Do Not Issue Refund

Use this option if the participant should be removed but no online refund should be issued.

This may apply if the payment was already refunded another way, if the registration is non-refundable, or if your church has made a different arrangement with the registrant.

Removing from all events in the registration

If the participant is registered for multiple events or multiple parts of an event, you may see an option to remove the participant from all events in the registration.

Only select this option if that participant should be removed from every related event in that registration.

What happens to the remaining registration?

The rest of the registration remains active.

Other participants on the registration are not cancelled or removed.

What happens to the payment plan?

If the registration has an active payment plan, the payment plan is automatically adjusted after the participant is removed.

Note: if refunds were already issued outside of Connection Card Pro, the system is not aware of that and will not include that in these calculations.