Connection Card Pro Help & Documentation

Admin-Created Registrations and Confirmation Emails

When someone registers through the public event link, Connection Card Pro sends the event confirmation email automatically (based on your event's confirmation settings).

When an admin user creates a registration from inside the admin area, the confirmation email is not sent automatically (regardless of event's confirmation settings).

This gives your team control over whether or not the registrant should receive a confirmation message for registrations created manually by your staff.

How to manually send a confirmation email

Go to:

Events > View Events > Registrations for that Event

From the menu to the right of the registrant's name, click View Registration.

At the top of this registration page, go to:

Admin Tools at the top of page > More Actions > Send Confirmation

This sends the event confirmation email to the registrant.

When should I manually send a confirmation?

You may want to manually send the confirmation email when:

• You entered the registration on behalf of someone else.
• You manually created a registration after receiving payment.
• You corrected a registration and want the registrant to receive the updated confirmation.
• You want the registrant to receive tickets, event details, or confirmation instructions.

When a confirmation may not be needed

You may not need to send the confirmation if:

• You are entering a registration only for internal tracking.
• You have already communicated with the registrant another way.
• You are creating a test registration.
• You are correcting an old registration and do not want to notify the registrant.

Ticketed events

If the event uses individual tickets for check-in, Connection Card Pro can automatically send an event reminder email with the tickets attached before the event.

For ticketed events, a reminder email with tickets is sent 3 days before the event.

Public registration vs admin registration

Related guides

• Recording or Fixing a Payment for an Event Registration
• Cancelling an Event Registration and Issuing a Refund
• Removing One Participant from a Registration