Connection Card Pro Help & Documentation

Last Updated: Sep 5, 2023 4:30 PM

CHECK-IN using Service Counter Kiosk

Or see our separate help document for the Self-Check-In Kiosk here

Connection Card Pro’s Check-In Kiosk makes it easy to check in children and youth, and even adults! The Service Counter Kiosk is manned by a volunteer or staff member to check them in personally, allowing you to also add new visitors during Check-In!  Name tags and pick up tags can be printed automatically from either Kiosk, along with updating contact information or adding a family member! The Kiosk Screen is the only screen people will see, keeping all of your organization’s personal and confidential information safe and inaccessible.

Prerequisites for 1st time Check-In of a Meeting/Event:

Make sure you have completed setting all your Kiosk Settings first for a more efficient check-in process! See our help doc on the Organization Wide and Department Kiosk Settings here!

Other Prerequisites that will streamline setting up your 1st Check-in Profile:

Tip: Set up a generic Admin and password for volunteers to use when signing into the kiosks for check-in, if you have a general email such as info@churchname or contact@churchname email. When setting up this generic Admin, you can select Kiosk Only for the User type. This generic admin email and password can be used at all check-in kiosks among your campus, or at multiple campus’s.

Check-In Using the Service Counter Kiosk

From the menu:
Kiosk > Start Kiosk

When individuals are signed in through the check-in, they are also marked present for the selected attendance event, and it is recorded in their personal profile page!

To Change Settings in the Service Counter Kiosk

Adding a New Family or New Person during Check-In from the Service Counter

NOTE: If you have not set up and selected the information you want to collect when new people register through the kiosk yet, go to Groups > Departments > Gear button > Kiosk Settings for this department and select here what information you want to collect and what information is required. See our help doc on Kiosk Settings Individualized Department Kiosk Settings here for more help.

To Switch between the Service Counter and Self Check-In Screen

Additional Features in the Service Counter Kiosk:

Look Up People: The Service Counter can also be used to Look up a person in the “Look-Up Person” field, or by their phone number.

Change Departments for Check-In: From the top toolbar click on Select Department and select a different Department from the dropdown menu.

Cards: From the top toolbar click on Cards – here you can activate, deactivate, replace, or upgrade a card when using barcoded cards to check in.

Today's Check-in List: By clicking on Check-In/Check-Out from the top toolbar you can click to see “Today’s Check-in List”.

You can use a regular monitor or a touch screen monitor. If you wish to have parents and student’s check-in using a touch screen monitor, your monitor must be a touch screen monitor.

If you still have questions or require additional help, please contact our support team by clicking on the Help button > Contact Support.
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