Connection Card Pro Help & Documentation

Recording or Fixing a Payment for an Event Registration

You can manually record a payment for an event registration when someone pays by cash, check, or another offline method. You may also need to record a payment manually if an online payment was received but did not correctly connect to the event registration.

Go to:

Events > View Events > Registrations for that Event

• From the registration page, click on the menu on the right for that person.

• Select Record Payment and enter type of payment and payment information.

• Check Create Ledger Transaction if this has not already been recorded in your ledger.

When to record a payment manually

You may need to record a payment manually when:

• Someone paid by cash or check.
• Someone paid outside of Connection Card Pro.
• You manually created a registration for someone who already paid.
• An online payment appears in your payment processing logs but did not connect to the event registration.
• A payment appears in the ledger but the event registration still shows a balance.

If an online payment was received but the registration is missing

Occasionally, a registrant may complete payment but the registration may not finish saving correctly. This can happen if the registrant refreshes the page, closes the browser, loses internet connection, or navigates away before the confirmation page appears.

If this happens, you have two common options:

1. Refund the payment and ask the person to register again.
2. Create the registration manually and record the payment manually.

If you create the registration manually, make sure the payment is connected to the correct registration and that you do not duplicate the ledger transaction.

If the payment exists but you are unsure what to do

Contact support if:

• The payment appears in Fortis, Stripe, or your payment processing logs but not in Connection Card Pro.
• The registration balance appears incorrect.
• The registrant says they were charged, but you cannot find the payment.
• A payment appears twice.
• A refund or payment plan does not look right.

When contacting support, include the registrant’s name, event name, payment amount, payment date, and any confirmation or transaction number you have.