Connection Card Pro Help & Documentation

Setting up Text Messaging for Your Ministry

Setting up Text Messaging for your ministry with Connection Card Pro is a straightforward process. We'll walk you through the steps below.

To get started, go to the Settings menu and select Text Settings.



Keywords

Text messaging is a great way to get important information or quick reminders out to a lot of people in a short time period. In addition to using the text messaging features to send texts to your people, you can setup keywords which anyone can text to your account's number in order to receive an automated response. Keywords can be setup for Events, Giving, and Custom Forms.

When creating an event, a custom form, or setting up a designated giving link, you'll be able to specify a text keyword for that item. When this keyword is texted to your number, a link to the event, form or giving page will be automatically sent to the recipient.

HELP, START, STOP
Some jurisdictions or carriers require that these keywords be used by all 10 Digit Long Codes and Toll Free numbers. These keywords are handled by Connection Card Pro and do not require any action on your part. Texting STOP to your number means that individual will no longer receive texts from your number. Texting START will re-enable receiving texts. And texting HELP will reply with instructions on how to START or STOP text messages. Some carriers handle this automatically as well. Due to regulations and carrier rules, these keywords cannot be disabled. The only way to send text messages to an individual who has texted the word "STOP" is for them to text the word "START" to your number.

10DLC Rules

If your organization has been sending text messages using local 10-digit numbers, you may have heard about 10DLC rules (which stands for 10 Digit Long Code). These rules require organizations to register their number with the carriers. Connection Card Pro handles this entire registration process for you and there is no additional work required on your part. Please note that it may take a couple of days for a number to be registered with AT&T and T-Mobile.